Returns Policy

If you are not 100% satisfied with your purchase you can return your goods for whatever valid reason. Provided we get the goods back within 28 days of your purchase and in perfect sellable condition.
We are certainly unable to accept products back if;

• The tags have been removed.
• They are marked, soiled, stretched, bleached or damaged in anyway.
• They are scented with aftershave, perfume, deodorant or smoke.
• They have been washed.
• The soles have been worn outside.
• The inner sole is covered in sock fluff or hair.
• All decks and hardware must be un-skated and returned in the original packaging.


Once a deck has been assembled, we cannot accept either the deck or the hardware for return.
For all shoe returns we require the original shoe box, as the shoe box is actually included as part of the goods. This needs to be unmarked and cannot be used directly as the postage box. We cannot accept shoes if the box is missing, damaged or marked as we cannot sell them on to another customer.
All goods/ products are at the responsibility of the customer until they have been delivered to us.
As much as we hate to do it, we ultimately reserve the right to refuse a return if we deem it to be in an unsuitable condition and the items may be returned to you at your own cost.

Returns Address

Please send all returns to: S4, 3 Lonsdale Street, Carlisle, CA1 1BJ
Please feel free to get in touch if you have any questions.
orders [at] s4online.co.uk / 01228 595815
Shipping costs in the event of an error of faulty product will be refunded, shipping costs for an item that you have simply changed your mind about will not be refunded.